Frequently Asked Questions
Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) is part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet; both directly and through partnerships.
As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.
At Hollard, we pride ourselves on the calibre and capability of our people, on being a positive business with an unrelenting focus on diversity and inclusion, and on building collaborative partnerships. We use our expertise, integrity and humanity to go further, together.
If Hollard or Hollardins appears on your bank or credit card statement it means that Hollard is the issuer of the insurance policy you have purchased through one of our partners.
You may have received communications from one of our retail brands and partners regarding a refund owing to you.
- Ensure your contact details and payment details are up to date on your account.
- If your details are up to date, your refund will land in your bank account in the timeframe noted on your notification letter.
To refund you, we will need a bank account or credit card details to send the money to.
If your bank account or credit card details need updating you will be notified directly by our partner who you purchased the policy through.
Log into your account to update your details. Your account will be with one of our insurance retail brands or partners who you purchased insurance from.
In the retail space, these are the brands who distribute insurance solutions underwritten by Hollard using the strength of their brand and distribution networks.
An underwriter evaluates and accepts risk on behalf of a person (or business), for a fee, in return for repairing or replacing insured items that are lost or damaged.
This is noted in the Product Disclosure Statement (PDS) for any general insurance product (e.g. Home, Motor etc.). You can find a copy of the PDS for your insurance policy on the website of the partner who sold you your policy.
You can contact Hollard directly using this online form.
If you have a question about your current insurance policy or a claim, please visit the specific partner website that issued your insurance policy for the relevant contact details.